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Sangoma Contact Center Solution
Sangoma CX Pricing
Standard
Prices Starting At
$
23
99
Advanced
Prices Starting At
$
41
99
Most Popular
Premium
Prices Starting At
$
50
99
Best Value
Compare Plan Features
Standard |
Advanced |
Premium |
||||
|---|---|---|---|---|---|---|
| Calling Plans | ||||||
| DIDs | 1 Geographical DID included | 1 Geographical DID included | 1 Geographical DID included | |||
| Voice Calling | Unlimited inbound and outbound dialing** to the USA including Alaska, Hawaii and Puerto Rico | Unlimited inbound and outbound Standard dialing** plus Canada and Mexico | Unlimited inbound and outbound Advanced dialing** plus 20 international terminations | |||
| Queue Features | ||||||
| Customer SAT & NPS (Post Call Surveys) | ||||||
| Five Queue Strategies | ||||||
| Unlimited Queues | ||||||
| Recorded & Synthesized Announcements | ||||||
| Call Recording | ||||||
| Delegate Agent log-in/out Individual Queues | ||||||
| Contact Center | ||||||
| Skills Based Routing | ||||||
| Unlimited Queue Groups | ||||||
| Queue Priority | ||||||
| Callback Feature | ||||||
| Dial Out of the Queue | ||||||
| Wrap-up Timers | ||||||
| Agent Features | ||||||
| Agent Mood | ||||||
| Call Reasons | ||||||
| Call Issues | ||||||
| Contact Management (CRM) | ||||||
| Supervisor Features | ||||||
| Real-time Agent Monitoring | ||||||
| Real-time Queue Call Details | ||||||
| Supervisor Heads Up Display | ||||||
| Listening, Whisper, Barge-in | ||||||
| Agent Assessment Survey (QA Module) | ||||||
| SMART Alerts | ||||||
| Scheduled Reports | ||||||
| Channels | ||||||
| Voice | ||||||
| Digital Channels: WebChat, WhatsApp, Telegram | ||||||
| Integrations | ||||||
| Click-to-Dial Chrome Extension | ||||||
| Salesforce Connector | ||||||
| Automated Data Export (paid add-on) | ||||||
| Endpoints | ||||||
| Secured Web UI for All Features & Users | ||||||
| HIPAA-Compliant | ||||||
| WebRTC & Desk Phones | ||||||
| Agent Mobile App | ||||||
| TTY Support | ||||||
| Concurrent Agent Licensing (paid add-on) | ||||||
| Reports | ||||||
| Call History | ||||||
| Call Volume | ||||||
| Service Rework | ||||||
| ATT & ASA History | ||||||
| Queue Summary | ||||||
| Agent Hold | ||||||
| Agent Activity Timeline | ||||||
| Agents Performance | ||||||
| Agent Answer Rate by Queue | ||||||
| Logon History | ||||||
| Customer Satisfaction | ||||||
| Traffic Analysis | ||||||
| Answered x Abandoned x SLA | ||||||
| Answered x Abandoned x SLA Detailed | ||||||
| Pause History | ||||||
| Call Issues | ||||||
| Call Reasons | ||||||
| Call Reasons by Agent | ||||||
| Queue Annual Report | ||||||
| SMART Alert History | ||||||
| Complete Pause Report | ||||||
| Digital Channels: WebChat | ||||||
| Automation | ||||||
| Automated Attendant | ||||||
| IVR Builder | ||||||
| AI: Virtual Agent Assistants (G. Dialogflow) | ||||||
| AI: Chatbot Connector (G. Dialogflow) | ||||||
| AI: AI Assist for Digital Channels (OpenAI) | ||||||
| Included | Add On | |||||
| ** Up to 3k outbound minutes to specific long distance terminations based on the highest tier purchased by the client, excluding Directory Assistance and Premium numbers (for both domestic and international) | ||||||
The Only Contact
Center
Solution
You Will Ever Need
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