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Sangoma Contact Center Solution
End-to-End Contact Center Solution Designed To Improve Customer Experience
Sangoma CX is a robust, cloud-based contact center solution that will keep your organization at the forefront of technology. Designed for both inbound and outbound interactions, Sangoma CX offers an intuitive interface for easily creating queues and agents, real-time analytics, and a wide array of advanced features. Call routing, management, and reporting can all be tailored to specific needs, further enhancing operational efficiency. With omnichannel and AI automation capabilities, your customers will enjoy a streamlined experience that both improves caller satisfaction while boosting agent productivity.
Why Sangoma CX for your contact center?
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CX Builds Amazing Experiences
Built-In Training
Supervisors or Quality Teams can assess and review all Call conversations with the objective of guiding agents to improve their customer management skills which coincide with higher customer loyalty.
Security
End-to-end encryption and security features protect a user’s identity. Password policy enforcement and access and event audit trails ensure the platform’s security while managing sensitive interactions and HIPAA compliance.
Omnichannel Functionality
Enable customers to choose their preferred communication channel by blending Voice, Web Chat, and popular social media apps like Whatsapp and Telegram – all while delivering a seamless customer experience.
Advanced Call Routing
Assign calls to agents by applying prioritized queuing, skills-based routing, queue call back, as well as ring strategies like round robin, number of calls per agent, agent talk time, or longest idle.
Cost-Effective and Budget Friendly
Named and Concurrent Agent licensing models supports organizational staffing needs while providing the most competitive pricing option.
In-Depth Reporting
Offers a comprehensive suite of reports on queues, groups, SLAs, customer satisfaction, agent performance, agent activity timeline, custom alerts, traffic analysis, and much more.
See Why
Sangoma CX
Stands Above
the Rest
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Don't Just Take Our Word For It
See why People Love Sangoma CX
"Sangoma CX is an excellent contact center solution
it is intuitive, highly adaptive, and extremely reliable. Our clients are very happy with its rich set of features, ease of use, and feel they gain valuable insight through the robust reporting it offers in both real-time and historical data."
"This system is proving to be one of the best I have ever used
in my 15 years of managing call centers. Communication [with Sangoma] is outstanding. From sales to support, they always address my concerns and act quickly on them."
Dedicated to providing you with the tools you need to take your customer service to the next level.
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